I believe there is some correlation between aging and customer service contacts. It’s my own philosophy, but I do know of several people who became much more vocal as they’ve grown older. Don’t know if those of us who are 49andcounting have much more time on our hands, or we’ve come to a place in life that we feel we’ve earned these gray hairs, and we know a little something!
But one month over the big 50, and I’ve had 3 experiences with businesses that I’ve felt the need to express my opinion to their Human Relations Departments. You are talking about a girl here who rates about a 2 on the confrontation scale!
First was the giant mega-store that starts with a W. After two instances that I made it home, minus an item that was on my ticket. I had a pleasant conversation with the manager and explained my frustrations with his employees and store policies. Not to mention the fact that they had just made an easy $18 off of my paid for items.
Next, is a big airlines that went over and above on their Customer Service. No matter how stressful her job was, the young gal checking in a line of very disgruntled travelers, was friendly, patient, and kind. She’s the one who magically appeared with a wheelchair when I mentioned I had pinched nerves in my back and might be getting myself in a time crunch as I move very, very slowly. I plan to email the airline today and thank them.
Last there’s the Dr.’s office that I spoke of recently. Have been mulling over in my mind what it is about the office staff that doesn’t exude that warm fuzzy feeling. I really doubt if anyone there likes their job, or dealing with patients. Doesn’t really make me want to go back. So sitting here this morning, contemplating whether to call and visit with the office manager. Probably not, they’re scary! May give them one more chance. Maybe they’ve had a bad day, or two, or three. But I promise you this, one more time, and they’re going to hear from this 49+ free to speak-my-mind mama!
Power to being older, and wiser. Power to expressing an opinion. Power to Fiftieth birthdays. Power to the freedom that comes with age! Power to Grumpier Old Women.
49andcounting 